CX Strategy Associate
Location
barcelona, barcelona
Job Type
Full-time
Category
Dirección y consultoría
Posted
July 27, 2026
Hello!
¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en solicitar para ser considerado.
At Factorial we're looking for a new CX Strategy to help us support and scale our CX team to the next level. As part of the team in charge of retain and grow our customer, you’ll be in charge analyzing financial movements, tracking historical data and evaluating forecasts.
About the team
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What you'll do
- Strategic Insights & Reporting: Drive weekly (WBR) and quarterly (QBR) business reviews, delivering data-backed recommendations to senior leadership.
- Operational Excellence: Identify bottlenecks in current workflows, help teams focus on high-impact accounts, and optimize re...
¿Tiene las cualificaciones y habilidades adecuadas para este trabajo? Descúbralo a continuación y pulse en solicitar para ser considerado.
At Factorial we're looking for a new CX Strategy to help us support and scale our CX team to the next level. As part of the team in charge of retain and grow our customer, you’ll be in charge analyzing financial movements, tracking historical data and evaluating forecasts.
About the team
Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you’re passionate about people and love turning a challenge into a great experience, you’ll fit right in.
What you'll do
- Strategic Insights & Reporting: Drive weekly (WBR) and quarterly (QBR) business reviews, delivering data-backed recommendations to senior leadership.
- Operational Excellence: Identify bottlenecks in current workflows, help teams focus on high-impact accounts, and optimize re...