CX Support Manager
Location
Islamabad, Islamabad Capital Territory
Job Type
Full-time
Category
Operations Specialties Managers
Posted
June 10, 2026
D•Engage is a multinational SaaS company dedicated to delivering innovative solutions that drive digital engagement and enhance customer experiences. Our team is passionate about technology and committed to fostering an environment where talent can thrive and grow.
We are looking for a CX Support Manager to handle complex technical issues, mentor junior team members, and ensure high-quality ticket resolutions. This role requires a strong mix of technical troubleshooting, data analysis, and customer communication, along with the ability to independently manage escalations.
Key Responsibilities
- Own and resolve complex client issues and escalations with minimal supervision
- Provide high-quality, structured resolutions with clear root cause analysis (RCA)
- Troubleshoot issues related to:
- API integ...