CX Team Lead: Elevate Service, Coaching & Productivity

Link-Worldwide in Mérida, Yucatán is seeking a Customer Experience Team Leader (CXTL) to oversee quality customer service through effective team management. The CXTL will engage in team performance metrics, coaching, and escalated issue resolution.

The ideal candidate possesses strong communication, sales, and organizational skills, along with a proactive approach to problem-solving and productivity management.