CX Training Lead-(HYbrid)

CX TRAINING LEAD - (Hybrid)

As you contemplate your future, you might be asking yourself, what’s the next step? Start your journey with us! We’re seeking an experienced CX Training Lead to join our CX team in Barcelona (Hybrid). The mission is to ensure the training needs are coordinated and managed for the assigned delivery center(s), maintaining a high training quality standard.

By proactively addressing inefficiencies and mitigating risks, this individual will safeguard eDO’s financial health and enhance overall organizational efficiency. This involves close collaboration with cross‑functional teams to analyze existing processes, identify vulnerabilities, and develop strategies that promote cost savings, optimize resource allocation, and ensure compliance with internal controls and external regulations.

What you will do:

The Role’s Key Responsibilities and Tasks

• Assess training needs across all functions for front office, bac...