DARK STORE MANAGER

Job Description

Ensure smooth day-to-day dark store operations, adhering to defined SOPs and service standards.

Manage inbound and outbound activities including receiving, put-away, picking, packing, and dispatch.

Perform accurate order picking with speed and zero-error mindset to meet 1020 minute delivery SLAs.

Monitor real-time order flow and coordinate with delivery partners/riders for timely handover.

Maintain optimal inventory levels through regular cycle counts, stock rotation, and shrinkage control.

Ensure FEFO/ FIFO practices for perishable and non-perishable items.

Conduct shelf replenishment and maintain product visibility and hygiene within the store.

Handle customer return orders (RTVs) and defective/damaged goods as per the process.

Support with GRN, stock reconciliation, and documentation during audits.

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