Data Quality Analyst
Location
quezon city, metro manila
Job Type
Full-time
Category
IT & Technology
Posted
May 28, 2026
Job title: Quality Analyst
Account: UK Financial Collections
Work set up: 100% Onsite at Eton Centris, Quezon City
Work shift: Shifting schedules, UK time
Salary: Up to 40,800 package depending on experience
Start date: TBD
Qualifications
- Bachelor's Degree
- Minimum of 2 years' work experience in US/UK banking operations and quality assurance in a call center or shared services environment.
- 2-4 Years of contact center experience in the banking industry.
- Basic understanding of quality methodologies like Six Sigma, Lean, Kaizen etc.
- Excellent communication & feedback/coaching skills.
- Good to have: Exposure to UK banking or collections experience in other verticals.
Key Responsibilities & Qualifications
- Role: Audit calls/cases, perform root cause analysis, conduct calibration, and provide feedback to agents.
- Skills: Strong analytic...