DE032430-IT Customer Service Analyst
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 16, 2026
Applicants must already have the right to live and work in this country.
Position Title
IT Customer Service Analyst
Work Setup
Hybrid
Overall Purpose
You will play a critical role in helping customers implement, troubleshoot, and optimize their integrations, while delivering high-quality support in a fast-paced, B2B environment.
Responsibilities
- Provide end-to-end support to advertisers via email, chat, and video calls, ensuring timely and accurate resolution of issues.
- Conduct live troubleshooting sessions with advertisers to diagnose and resolve technical implementation concerns.
- Guide customers through onboarding and integration processes across web and platform environments.
- Support implementation and troubleshooting of tracking solutions, including pixels and event tracking.
- Deliver pre- and post-sales technical support for self-service products and eCommerce...