Delivery Analyst / Client Support

Delivery Analyst / Support Analyst Looking to build a career in technology?
Acxiom is seeking a Delivery Analyst to join our Support team in Mexico City.This role is ideal for someone with strong technical aptitude, excellent communication skills, and a passion for troubleshooting and helping clients succeed.You'll support enterprise applications, resolve user issues, manage support tickets, and gain exposure to cloud technologies, compliance processes, and identity-related solutions in a global technology environment.What You'll Do- Provide Tier one application support for clients and internal users- Troubleshoot issues such as account access, password resets, user provisioning, and system outages- Manage and track support requests through Salesforce and other ticketing tools- Document issues, resolutions, and support activities- Support client onboarding, platform demonstrations, and user training- Collaborate with technical teams to escalate and resolve complex issues- Assist...