Delivery Operations Lead - KPI, SLA & Escalations

Concentrix • quezon city, metro manila, Philippines • Posted June 09, 2026

Location quezon city, metro manila

Job Type Full-time

Category Management & Operations

Posted June 09, 2026

                Concentrix is seeking a Delivery Operations specialist in Quezon City, Philippines. This role entails providing voice and non-voice support to customers, including Level 1 and Level 2 technical assistance. The ideal candidate will manage customer complaints, offer KPI reports, and work closely with account leadership for process improvements. A minimum of two years of college education is required along with strong communication skills. The position allows for career progression based on performance and business needs.
#J-18808-Ljbffr
            

Interested in this role?

Click the button below to start your application.

Apply Now