Delivery Optimization (Guadalajara)

• Delivery Optimization
• Incident Management (Mandaroty)
• Change Management (Mandaroty)
• Problem Management
• Release Management
• Environment Management (Added Advantage)
• ITIL Certification (Foundation or above) required

Planning and coordination of all phases and activities involved in the release of a system or system update into the production environment.

Facilitating release planning meetings with key stakeholders and support groups to identify proper sequencing of major and enterprise releases.

Ensuring all the issues and risks are identified, understood, and dealt with in a manner that mitigates risk to scope and schedule.

Gathering appropriate information based on the type of change being investigated.

Associating related CIs, incidents, and services to the change request.

Reviewing change plans and s...