Deputy General Manager (DGM) – Process Excellence / Automation
Location
quezon city, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 16, 2026
The Deputy General Manager – Process Excellence is responsible for identifying automation opportunities and driving process improvement initiatives across voice and non-voice operations. This role plays a critical part in delivering operational efficiencies through automation, analytics, and process optimization.
The position requires strong expertise in Lean Six Sigma methodologies, business process analysis, and automation frameworks .
Key Responsibilities
- Identify automation opportunities across voice and non-voice processes
- Conduct automation assessments and feasibility studies for process improvement
- Develop business cases, project charters, and automation proposals
- Prepare Business Requirement Documents (BRDs), use cases, and automation documentation
- Partner with operations and business stakeholders to identify process improvement opportunities
- Drive automation implementation initiative...