Deputy Head Of Customer Support
Location
santander, kingdom of spain
Job Type
Full-time
Category
Customer Service
Posted
June 16, 2026
ROLE PURPOSE The Deputy Head of Support & AI Operations is responsible for supporting and executing the global customer operations strategy across Customer Support and Telesales functions.
¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
The role combines operational leadership, process optimization, AI-driven customer experience transformation, and cross-functional collaboration to ensure scalable, efficient, and customer-centric operations across all markets.
PRIMARY RESPONSIBILITIES Support the implementation and execution of Customer Support and Telesales strategy.
Act as deputy to the Global Head of Support, ensuring operational continuity and leadership support.
Oversee daily Customer Support and Telesales operations, maintaining service quality and operational efficiency.
Monitor and improve key KPIs including CSAT, FCR, SLA, escalation rate, reach rate, co...
¿Todo listo para enviar su solicitud? Asegúrese de comprender todas las responsabilidades y tareas asociadas a este puesto antes de continuar.
The role combines operational leadership, process optimization, AI-driven customer experience transformation, and cross-functional collaboration to ensure scalable, efficient, and customer-centric operations across all markets.
PRIMARY RESPONSIBILITIES Support the implementation and execution of Customer Support and Telesales strategy.
Act as deputy to the Global Head of Support, ensuring operational continuity and leadership support.
Oversee daily Customer Support and Telesales operations, maintaining service quality and operational efficiency.
Monitor and improve key KPIs including CSAT, FCR, SLA, escalation rate, reach rate, co...