Deputy Vice President, Digital Experience & Innovation
Location
singapore, singapore
Job Type
Full-time
Category
Science, Research and Teaching
Posted
June 25, 2026
Overview
Lead the creation of a seamless phy-gital customer experience platform. The mission is to build and scale the systems that power both customer-facing journeys and the underlying physical infrastructure.
Responsibilities
- Digital Commerce and Experience Platforms – Lead the creation of a seamless phy-gital customer experience platform and work closely with product and business teams to operationalise and scale digital platforms that support customer journeys across SingPost.
- Unified Customer Journeys – Translate business and product requirements into scalable, production-ready systems for onboarding, shipment creation, parcel tracking, and payments.
- Event-Driven Logistics Platforms – Build systems that respond to real-time logistics events, enabling dynamic tracking, automated notifications, and operational workflows.
- AI-Enabled Automation – Implement AI-driven workflows to improve customer support, operationa...