Deskside Support Analyst
Location
quebec, capitale nationale
Job Type
Full-time
Category
Finance
Posted
June 01, 2026
ITC Infotech is looking for Bilingual Deskside Support Analyst to join our team in Quebec City, Canada.
Working Mode: Onsite - You'll be there in office for 5 days a week
Role Summary
We are seeking a Bilingual Deskside Support Analyst to provide hands‑on, onsite IT support for end users. This role focuses on troubleshooting hardware, software, and peripheral issues, supporting Windows environments, and ensuring smooth day‑to‑day IT operations.
Key Responsibilities
- Provide onsite deskside support to end users (L1/L2 level)
- Troubleshoot and resolve hardware and software issues on Windows laptops/desktops
- Support printers, scanners, docking stations, and other peripherals
- Perform IMAC activities (Install, Move, Add, Change)
- Manage incidents and service requests via ticketing system
- Assist with user account support (password ...