Deskside Support Engineer

Provides reliable, responsive, and professional IT support to ensure seamless access to technology for clinicians, staff, and business users. Performs hands‑on troubleshooting, installation, configuration, and maintenance of end‑user devices and applications, directly enabling safe patient care, operational continuity, and staff productivity across the hospital and its clinics.

Responsibilities

End User and Deskside Support

• Acts as the first point of contact for all IT‑related issues, providing on‑site and remote deskside support.
• Troubleshoots hardware (PCs, laptops, thin clients, printers, scanners, mobile devices) and software (Windows OS, MS Office, EMR/EHR applications, hospital‑specific systems).
• Provides first‑level network support (connectivity, wireless access, VPN, device registration).
• Ensures minimal downtime for clinical and business staff by prioritising and resolving incidents promptly.