Desktop Analyst Intern (AU Technology, Onsite)

Overview

This IT Support role provides entry‑level technical assistance in resolving basic IT issues, supporting user account management, and maintaining IT assets, while gaining hands‑on experience in troubleshooting, service delivery, and day‑to‑day IT operations under the guidance of senior team members.

Position Type

Part‑Time Intern

Responsibilities

• Help resolve basic IT issues, incidents, and service requests through remote or onsite support under supervision.
• Participate in troubleshooting and diagnosing hardware and software problems with guidance from senior staff.
• Collaborate with the IT team to escalate and follow up on more complex technical issues.
• Support the documentation and tracking of incidents and service requests using the organization’s ticketing system.
• Aid in creating and managing user accounts, including access permissions and security group assignments.
• Assist with ...