Desktop Support Associate-Helpdesk

**Req ID**: ******We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
- Diagnoses and troubleshoots Level 1 problems encountered with personal computers hardware, software and peripherals.
- Answers the helpdesk line and responds to users requests regarding computer systems- Acknowledges receipt of all users request within defined service levels.
- Initiates service orders (tickets) for all users requests, assisting user as necessary to provide appropriate information.
- Maintains user information and documentation- Participates in ensuring that customer requests via the ticketing system are managed to closure.
- Delivers results in support of achieving the organization's Service Level Agreements- Ability to develop business relationships and communicate effectively with the user community- Basic Troubleshooting skills- Basic understanding of the fundamental of network, server, and the desk...