Desktop Support Associate-Helpdesk

NTT DATA • Guadalajara, Jalisco, Mexico • Posted May 31, 2026

Location Guadalajara, Jalisco

Job Type Full-time

Category Computer Occupations

Posted May 31, 2026

Job Description
Req ID: 310970 
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Desktop Support Associate-Helpdesk to join our team in Guadalajara, Guanajuato (MX-GUA), Mexico (MX).
Advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.
· These individuals have a working knowledge of one technical skill. 
· They work on routine and no...
            

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