Desktop Support Engineer

Sharp Brains • India, India, India • Posted June 19, 2026

Location India, India

Job Type Full-time

Category Computer Occupations

Posted June 19, 2026

Service Area High Level Scope Sub Scope
LSS - Local Site Support User On Prem IT support 
-  Desktop, laptop, and peripheral basic troubleshooting (Windows, macOS, Linux OS, printers, mobile phones etc.)

-  Provisioning and deprovisioning of corporate devices (laptops, phones)

-  Replace broken devices with temporary devices in accordance with Ericsson’s processes

-  Provide technical guidance to end users for day-to-day IT issues within the office environment

-  Coordinate with L2 teams when troubleshooting (examples L2 : end user computing team, EMM...).
Office IT Infrastructure Support 
-  Perform on office infra basic troubleshooting, installation, or maintenance for EIT services(printing, connectivity, platform, voice )

-  Install, test, and remove basic network devices such as switches, routers, and access points - this includes Support for Site/CORE Equipment inside office example but not limited...

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