Desktop Support Senior Associate - Helpdesk
Location
región centro, jalisco
Job Type
Full-time
Category
Servicio de atención al cliente
Posted
May 30, 2026
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Desktop Support Senior Associate - Helpdesk
Date: Feb 3, 2026
Company: NTT DATA Services
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Helpdesk Senior Associate to join our team in Guadalajara, Jalisco, Mexico.
Responsibilities
- Position where the individual facilitates quality management system in specific teams under supervision. Performs periodic quality audits, quality controls. Runs quality reports and provides insights with analytical data. In Service Desks working in Hybrid/ Return to office model, performs monitoring of agent calls, with attention to customer experience and technical/functional excellence. Provides on- going,-the-floor support and facilitates dev...