Desktop Support Specialist
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 03, 2026
Role Overview The Technology Support Specialist is responsible for delivering end-user technology support services across workplace environments, including hardware support, incident management, and asset lifecycle activities. The role contributes to maintaining stable, secure, and efficient end-user technology operations while ensuring a high level of user experience.
Key Responsibilities
End-User Support and Incident Management Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed. Troubleshoot and resolve hardware and peripheral-related incidents Manage incidents and service requests through the Client's ITSM system Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references Diagnose and resolve a range of end-user issues of moderate complexity, escalating where required Utilize standard diagnostic tools, remote s...
Key Responsibilities
End-User Support and Incident Management Provide onsite support for end-user technology issues at the Client's office location during agreed core business hours, unless otherwise agreed. Troubleshoot and resolve hardware and peripheral-related incidents Manage incidents and service requests through the Client's ITSM system Ensure accurate and detailed documentation of all incidents and requests, including resolution steps and relevant knowledge references Diagnose and resolve a range of end-user issues of moderate complexity, escalating where required Utilize standard diagnostic tools, remote s...