Desktop Support Specialist

Desktop Support – Mac (Contract)

Minimum 8+ years experience required to provide overall hardware and software support to employees and incoming new hires.

The role will include weekly reporting, inventory management, and other administrative tasks as needed. The candidate must provide optimum customer service and adapt quickly in a highly dynamic environment. Travel between offices may be required (up to 150 miles).

Responsibilities

• Image and install software on Windows and Apple laptops/desktops, including iMac (installations, moves, additions, and changes) and provide remote support.
• Troubleshoot post‑deployment issues on Windows, Macintosh and other platforms.
• Printer break‑fix, installation, disposal, redeployment, and asset reclaim.
• Coordinate data backup and recovery.
• Hardware refresh, warranty and out‑of‑warranty repair and replacement.
• Spare parts management.
• Audio and ...