Digital Customer Engagement Manager (dCEM) - Escalations & Exceptions

Digital Customer Engagement Manager – Escalations & Exceptions

The SAP Global Cloud Operations (GCO) organization is a business unit responsible for providing cloud‑hosted infrastructure and application management services to SAP customers around the world in a 24×7 operations model. Our portfolio of private cloud solutions turns SAP products into a solution‑as‑a‑service on the customer’s preferred infrastructure, including hyperscalers, as one SAP. The portfolio is at the center of the SAP strategy to help customers on their journey to use SAP S/4HANA and become an Intelligent Enterprise.

As part of the ECS, the SAP GCO Private Cloud Customer Center, or PC3, is an organization dedicated to managing service delivery on a scale for high‑volume, private cloud customers.

Because we are at the heart of the SAP strategy, our business unit is growing rapidly. In order to facilitate that growth, we are looking for people with diverse technical and customer engage...