Digital Engagement Senior Manager at BMO
Location
toronto, on
Job Type
Full-time
Category
IT & Technology
Posted
June 08, 2026
Lead digital transformation efforts as the Digital Engagement Senior Manager at BMO in Toronto. This hybrid role focuses on enhancing engagement through innovative banking solutions.
In this pivotal position, you will define the vision for digital adoption and engagement strategies that align with customer lifecycle management. By fostering collaboration among multiple departments, you will spearhead initiatives that facilitate smoother transitions to self-service features, fostering customer satisfaction and operational efficiency.
Key Responsibilities: • Develop a 3-5 year strategy for digital adoption initiatives • Manage complex onboarding and engagement programs • Create change management strategies for new capabilities • Use data analytics to track engagement metrics • Build relationships with stakeholders to support initiatives
Requirements: • Minimum of 7 years in retail banking or similar domains • Demonstrated experience with change management • Str...
In this pivotal position, you will define the vision for digital adoption and engagement strategies that align with customer lifecycle management. By fostering collaboration among multiple departments, you will spearhead initiatives that facilitate smoother transitions to self-service features, fostering customer satisfaction and operational efficiency.
Key Responsibilities: • Develop a 3-5 year strategy for digital adoption initiatives • Manage complex onboarding and engagement programs • Create change management strategies for new capabilities • Use data analytics to track engagement metrics • Build relationships with stakeholders to support initiatives
Requirements: • Minimum of 7 years in retail banking or similar domains • Demonstrated experience with change management • Str...