Digital Experience Lead

This is a remote position. Position Summary The Digital Experience Lead is responsible for defining and owning the end-to-end member digital experience at KOFISI. This is not a technology-build role. It is a product definition and experience design role: the person who takes KOFISIs customer journey maps and converts them into a structured digital experience that serves every client type and membership tier. Think of it like a hotels guest experience director who works with the technology team and the software vendor to make sure the app, the website, and every digital touchpoint feel as considered as the concierge desk. They work across every department, gathering requirements and aligning integrations, then partner with the WorkspaceMan application vendor and the internal Tech team to define the development and deployment roadmap. The role reports to the CXO initially, transitioning to the Digital Experience Director once that position is filled. Key Responsibilities Customer Journey...