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Digital Platform Support & Optimization Intern (May Co-op or Internship Opportunity - 4 Months)

Vancity • Vancouver, British Columbia, Canada • Posted March 23, 2026

Location Vancouver, British Columbia
Job Type Full Time
Category Computer Occupations
Posted March 23, 2026

A typical day would involve:


  • Documenting digital platform workflows to strengthen L2 troubleshooting

  • Reviewing and triaging incident tickets, identify root causes, and reduce repeat issues

  • Building dashboards to track ticket volume, themes, trends, and resolution timelines

  • Analyzing support data to identify automation and process improvement opportunities

  • Partnering with L2, Product, and Engineering teams to improve documentation and ticket flow

    • You are:

  • Customer-Centric - You define and measure success through the eyes of your internal customers and anticipate, understand, and respond to their evolving needs. Demonstrate strong follow-through: Consistently keep commitments to customers and team members.

  • Results-Oriented - You have a demonstrated ability to engage stakeholders to elicit requirements gathering, analyze findings, generate appropriate solutions, and build deliver...

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