Digital Product Support

This job is with Munich Re, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Responsibilities:

• Provide timely and efficient support for digital insurance products across multiple platforms
• Diagnose and resolve customer issues related to digital products, collaborating with the development team for complex problems.
• Monitor digital product performance and user feedback to proactively identify and resolve recurring issues.
• Ensuring all data uploads are done on a daily basis across all products.
• Serve as the main point of contact for customers experiencing technical issues with digital products.
• Supporting the Digital Underwriting Lead in delivering new products and applications
• Liaise and escalate to specific line of business underwriting teams when Underwriter referral is required.
• Devel...