Director, AI-Driven End-User Experience & Automation

Scotiabank • toronto, on, Canada • Posted June 04, 2026

Location toronto, on

Job Type Full-time

Category Other-General

Posted June 04, 2026

                A leading financial institution in Toronto seeks a Director of End User Experience & Optimization to enhance the employee digital experience. This role is pivotal in transforming IT support into a proactive ecosystem utilizing automation and AI. The ideal candidate will have substantial leadership experience and a strong background in modernizing support ecosystems. This position offers competitive benefits, including a rewards program and community engagement opportunities.
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