Director, AI-First Customer Operations

Scribd, Inc. • ottawa, on, Canada • Posted May 22, 2026

Location ottawa, on
Job Type Full-time
Category Other-General
Posted May 22, 2026
A global platform company is seeking an experienced Director of Customer Operations to lead strategic vision and execution. The role involves building high-performing teams and transitioning to an AI-first operation that enhances customer engagement. The ideal candidate will have over 10 years of customer operations experience and a strong understanding of modern support technology. This position offers competitive compensation and a comprehensive benefits package.
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