Director, Channel Operations & AI-Driven CX

City of Toronto • toronto, on, Canada • Posted June 18, 2026

Location toronto, on

Job Type Full-time

Category Management & Operations

Posted June 18, 2026

                A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels.
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