DIRECTOR CHANNEL OPERATIONS

Join to apply for theDIRECTOR CHANNEL OPERATIONSrole atCity of Toronto .Job ID:59495Job Category:Customer ServiceDivision & Section:Customer Experience, CX Channel OperationsJob Type & Duration:Full-time, 1 Permanent VacancyShift Information:Monday to Friday, 35 hours per weekAffiliation:Non-UnionNumber of Positions Open:1Posting Period:03-SEP-2025 to 17-SEP-2025Are you a visionary Contact Center leader with a passion for innovation, data, and emerging technologies? Do you thrive at the intersection of customer experience, operations, and digital transformation? The City of Toronto is seeking aDirector Channel Operationsto lead the modernization of its service delivery model—someone who is client-centered, tech-savvy, and AI-focused, with a strong operational mindset and a drive to elevate service excellence through innovation.This role provides strategic leadership to the Customer Experience (CXD) Division head by leading the Toronto 311 contact center, a 24/7 data hub and multi-chann...