Director, Customer Lifecycle Management
Location
Beijing, Beijing
Job Type
Full-time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 21, 2026
Tätigkeitsbereich:Marketing / Vertrieb / KommunikationFachabteilung:Customer Lifecycle ManagementGesellschaft:Beijing Mercedes-Benz Sales Service Co., Ltd.Standort:Mercedes-Benz Sales Service Co., Ltd., BeijingStartdatum:sofortVeröffentlichungsdatum:..6Stellennummer:BEITSArbeitszeit:Vollzeit BewerbenAufgaben
Key Responsibilities:
Manage end-to-end customer lifecycle operating systems with data orchestration, cross-functional coordination, and customer engagement to achieve customer retention, NPS, and maximize customer lifecycle value.
Establish a Customer Operation system to bring the fragmented customer touchpoints into an integrated, measurable and holistic customer lifecycle.
• Customer Operation: Define a data-driven & engagement-oriented customer operation system based on brand’s own domain [APP]
• Omni-channel orchestration: To define customer lifecycle value operation system with measurable activities, by leveraging the customer engagement platforms [ Digita...