Director Customer Success / Chennai / SaaS

Michael Page • Chennai, Tamil Nadu, India • Posted June 19, 2026

Location Chennai, Tamil Nadu
Job Type Permanent
Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted June 19, 2026
  • You are a resident of Chennai and has Customer Success experience in SaaS.
  • Want to be a part of a Global organisation.
  • About Our Client

    Our client is a well-established, large organization in the Technology industry, specializing in Software solutions. They are known for their innovative approach and commitment to delivering top-notch services to their clients in the workforce analytics space.

    Job Description

  • Lead and manage customer service teams to ensure high levels of client satisfaction.
  • Develop and implement strategies to improve customer retention and loyalty.
  • Collaborate with cross-functional teams to enhance service delivery processes.
  • Monitor and analyse key performance metrics to drive continuous improvement.
  • Handle escalations and ensure timely resolution of customer issues.
  • Stay updated on industry trends and implement best practices in customer service management.
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