Director, CX Programs

About MealSuite

MealSuite builds end-to-end foodservice technology for healthcare and senior living organizations. Our mission is to help care teams deliver better dining experiences with less effort. We're a fast-growing team working on meaningful problems that directly impact patient and resident care.

About The Role

The Director, CX Programs is a newly created, high-impact leadership role at the intersection of strategy, technology, and cross‑functional execution. Sitting at the center of our Customer Experience organization, you will serve as the connective tissue across CX functions — driving alignment, operational excellence, and transformational AI initiatives.

Reporting to the VP, Customer Experience, this role is the primary driver of AI adoption and enablement across the entire CX organization, serving as the direct liaison to the company’s Director of AI. You will translate AI strategy into practical, high-value programs that uplevel...