Director, Energy & Utilities Cloud — Agentforce Adoption & Implementation

Director, Energy & U Cloud Agentforce Adoption & Implementation

Salesforce Experience Services is seeking a Director who combines deep hands‑on implementation expertise with the ability to guide customers through the transformative potential of Agentforce within Salesforce Energy & U Cloud on Core.

Key Responsibilities

• Define and lead the Agentforce adoption strategy for E & U Cloud customers – from initial use case identification through deployment and value realisation
• Design and demonstrate Agentforce solutions tailored to utility business contexts: customer service automation, field workforce enablement, outage response, billing enquiries, and energy advisory
• Build and maintain a library of Agentforce reference implementations, demos, and playbooks specific to the E & U industry
• Lead executive and technical workshops with customers to identify where autonomous agents create the highest business value
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