Director, Member Experience Operational Training
Location
Albany, NY
Job Type
Full-time
Category
other-general
Posted
June 10, 2026
If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place!
Summary of Role:
The Director, Member Experience Operational Training leads the design, delivery, and continuous evolution of training for Member Experience teams, ensuring frontline and leadership team members are prepared to deliver consistent, high-quality experiences. This role owns onboarding, certification, and ongoing development, building both the operational discipline and hospitality mindset required to serve members with confidence, care, and consistency.
While primarily focused within Member Experience, this leader also partners with the greater Talent Development team to advance enterprise-wide hospitality training, helping elevate service standards and reinforce a consistent experience across all touchpoints.
Essential Responsibilities:
+ Own and evolve training strategy for ...
Summary of Role:
The Director, Member Experience Operational Training leads the design, delivery, and continuous evolution of training for Member Experience teams, ensuring frontline and leadership team members are prepared to deliver consistent, high-quality experiences. This role owns onboarding, certification, and ongoing development, building both the operational discipline and hospitality mindset required to serve members with confidence, care, and consistency.
While primarily focused within Member Experience, this leader also partners with the greater Talent Development team to advance enterprise-wide hospitality training, helping elevate service standards and reinforce a consistent experience across all touchpoints.
Essential Responsibilities:
+ Own and evolve training strategy for ...