d) Customer & Field Force Excellence

Gilead Sciences GmbH • Munich, Bavaria, Germany • Posted June 08, 2026

Location Munich, Bavaria

Job Type Full time

Category Advertising, Marketing, Promotions, Public Relations, and Sales Managers

Posted June 08, 2026

Description

Director (m/f/d) Customer & Field Force Excellence
Key Responsibilities:
1. Strategic Business Partneriung
· Shape the customer engagement strategy and setup for the German affiliate, ensuring clear alignment with local business priorities and global Commercial Operations frameworks to maximize commercial impact and customer experience.
· Translate Business Unit strategies and market requirements into scalable concepts covering customer engagement models, field force setup and omnichannel execution.
· Act as a strategic sparring partner for Business Unit Directors, Sales Leaders and Marketing Leads on all Sales Operations and Digital Marketing aspects.
2. AI Strategy & Digital Commercial Infrastructure
· Own the AI strategy and roadmap for the German affiliate; prioritize high‑impact use cases, drive delivery, and build AI capabilities and adoption.
· Brin...
            

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