Director, near‐shore patient support ops (mexico city)

Link-Worldwide is seeking a Director for PSC Mexico City Operations to lead the Mexico City NOCC as part of the Novartis Patient Support operations. This role emphasizes delivering performance across customer-facing and operational workflows, ensuring compliance, and fostering a high-performing culture.
Candidates should have 7+ years of operations leadership experience, including expertise in managing teams and adherence to SLAs. Fluency in English and Spanish is essential, along with a Bachelor's or advanced degree.
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