Director of Customer Experience Operations at MFSG
Location
toronto, on
Job Type
Full-time
Category
Other-General
Posted
June 24, 2026
Take charge of MFSG’s Contact Centre as the Director of Customer Experience Operations, where you will lead strategies that elevate customer engagement and operational efficiency.
This pivotal role requires a leader with over 8 years in contact centre operations and strong communication abilities. You will oversee daily management and operational strategy, driving improvements in service quality and customer satisfaction. Your experience in both in-house and outsourced environments will be key in achieving high performance.
Key Responsibilities:
• Develop strategic initiatives for contact centre operations
• Oversee KPIs related to service delivery and customer satisfaction
• Manage complaint resolution processes effectively
• Guide and develop teams through changing initiatives
• Ensure compliance with regulatory requirements
Requirements:
• 8–10+ years of experience in contact centre or service operations
• 5+ years in leadership roles
• Strong experi...
This pivotal role requires a leader with over 8 years in contact centre operations and strong communication abilities. You will oversee daily management and operational strategy, driving improvements in service quality and customer satisfaction. Your experience in both in-house and outsourced environments will be key in achieving high performance.
Key Responsibilities:
• Develop strategic initiatives for contact centre operations
• Oversee KPIs related to service delivery and customer satisfaction
• Manage complaint resolution processes effectively
• Guide and develop teams through changing initiatives
• Ensure compliance with regulatory requirements
Requirements:
• 8–10+ years of experience in contact centre or service operations
• 5+ years in leadership roles
• Strong experi...