Director of Customer Experience Programs
Location
cambridge, region of waterloo
Job Type
Full-time
Category
Other
Posted
June 16, 2026
Lead transformative AI initiatives as the Director of Customer Experience Programs with MealSuite. This hybrid/remote position blends strategy with hands-on execution to elevate CX capabilities across teams.
In this newly established role, you will collaborate closely with the VP of Customer Experience and serve as the pivotal leader in integrating AI into all facets of customer service operations. With 7+ years of experience in customer experience or operations, this position requires your strategic insight and operational rigor to enhance cross-functional collaboration and drive measurable outcomes.
Key Responsibilities:
• Own the roadmap for CX AI initiatives across teams
• Lead cross-functional programs that enhance collaboration
• Develop AI adoption frameworks and enablement programs
• Track ROI for AI programs in customer experience
• Facilitate the operating rhythm for the CX leadership team
Requirements:
• 7+ years in customer experience or operation...
In this newly established role, you will collaborate closely with the VP of Customer Experience and serve as the pivotal leader in integrating AI into all facets of customer service operations. With 7+ years of experience in customer experience or operations, this position requires your strategic insight and operational rigor to enhance cross-functional collaboration and drive measurable outcomes.
Key Responsibilities:
• Own the roadmap for CX AI initiatives across teams
• Lead cross-functional programs that enhance collaboration
• Develop AI adoption frameworks and enablement programs
• Track ROI for AI programs in customer experience
• Facilitate the operating rhythm for the CX leadership team
Requirements:
• 7+ years in customer experience or operation...