Director, Operations – Healthcare Customer Service

We are seeking an experienced and strategic Operations Director to lead large-scale healthcare customer service operations within a dynamic and fast-growing organization.

This role goes beyond traditional operations leadership and requires a highly visible leader who can drive operational excellence, lead large teams, manage executive-level stakeholders, and support transformational business initiatives. The successful candidate will serve as a trusted partner to clients, internal leadership teams, and cross-functional stakeholders while ensuring exceptional service delivery and performance outcomes.

Key Responsibilities

• Lead large-scale healthcare customer service operations with accountability for service delivery, operational performance, and customer experience.
• Manage and develop high-performing operations leaders and support teams.
• Drive operational excellence through process improvement, performance man...