Director, Software Engineering, Customer Experience Platforms
Location
United States, North Carolina
Job Type
Full time
Category
Advertising, Marketing, Promotions, Public Relations, and Sales Managers
Posted
June 19, 2026
Are you driven to build and scale platforms that power seamless, end-to-end customer experiences?
The Director, Software Engineering, Customer Experience Platforms leads engineering delivery, architecture strategy, and technical operations across CFA Institute’s digital ecosystem—including enterprise CMS and Salesforce platforms. You’ll drive secure, scalable, and integrated solutions that support content, CRM, and omnichannel engagement, while leading high-performing teams and translating complex business needs into reliable, modern engineering outcomes.
The Director, Software Engineering, Customer Experience Platforms leads engineering delivery, architecture strategy, and technical operations across CFA Institute’s digital ecosystem—including enterprise CMS and Salesforce platforms. You’ll drive secure, scalable, and integrated solutions that support content, CRM, and omnichannel engagement, while leading high-performing teams and translating complex business needs into reliable, modern engineering outcomes.
What You’ll Do
Platform Strategy & Architecture Leadership
Lead the architecture, development, enhancement, integration, and maintenance of CFA Institute’s customer experience platforms, including CMS and Salesforce.
Define and govern a composable digital experience architecture leveraging headless CMS, Salesforce platform capabilities, and API-first integration patterns.