Director, Support Field Delivery, APJC, AWS Enterprise Support Support

Description

Agentic systems are rapidly becoming capable of handling language, research, monitoring, pattern detection, proactive outreach, and routine advisory at scale. Partnered with agentic teammates, each field professional extends their reach far beyond previous limits — building broader relationships and engaging deeper into customer organizations than any individual could alone. The field organization is moving toward a model where autonomous systems extend the reach and precision of every customer engagement, while humans concentrate on ambiguous, high-stakes, relationship-dependent work.

This is a customer-facing, commercially accountable field leadership role, leading a workforce of 750-800+ field professionals and a growing fleet of agentic teammates across APJC. The leader is accountable for the performance, development, and integration of both, defining success factors for human and AI contributors, how they collaborate, and how the combine...