Director/Senior Director Customer Success APAC
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 25, 2026
Director / Sr. Director – Customer Success Organization for APAC Role
The Director / Sr. Director – Customer Success Organization (CSO) APAC role is a regional leader accountable for driving customer success outcomes across the Asia‑Pacific region.
This role provides strategic leadership across all CSO functions including Customer Success Management (CSM), Customer Success Engineering (CSE), Professional Services, and Customer Support—within a matrixed, multi‑functional team structure within the region.
Challenges- Leading across diverse cultures, markets, and maturity levels from Australia to Japan to India.
- Evolving from reactive support to proactive value realization, especially in emerging markets.
- Balancing short‑term renewal pressures with long‑term customer health and advocacy.
- Driving global consistency while respecting local nuance.
- How do we scale Customer Suc...