Dispute Resolution Assistant Manager
Location
Jakarta, Indonesia
Job Type
Full-time
Category
business-and-financial-operations
Posted
June 15, 2026
About the Role:
- Lead the end-to-end resolution of customer disputes, complaints, and service escalations across digital banking products and services.
- Conducting investigations into disputes between parties and analyzing evidence to determine the root cause of the dispute.
- Partner closely with Third Parties (Visa, BI-Fast, Rintis, Bersama & etc), Customer Care Center and Risk Team to resolve the disputes in a quality and timely manner.
- Ensure all disputes are resolved within internal SLAs and regulatory timelines.
- Facilitating communication and negotiation between parties in order to reach a mutually agreeable resolution to the dispute.
- Providing guidance and advice to clients on how to avoid disputes in the future.
- Review and approve high-risk or complex dispute cases.
- Responsibilities also include handling chargebacks, arbitration & compliance for e-channel and billers transaction.
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