Disputes & Chargeback Analyst (Open)
Location
quezon city, metro manila
Job Type
Full-time
Category
Finance
Posted
June 08, 2026
Eastwood, Philippines
Dispute and Chargeback Analyst
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Dispute & Chargeback Analyst, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.
What You’ll Do
- Investigate and resolve credit card disputes in accordance with Reg Z and internal policies
- Manage AMEX chargeback processing, including analyzing transactions, preparing representments, and responding to chargeback inquiries
- Review transaction histories, merchant documentation, and customer statements to determine validity of claims
- Maintain accurate records of dispute cases and ensure timely reporting to meet regulatory and client requirements
- Collaborate with internal teams (e.g., Fraud, Risk, Operations) to elevate complex disputes...