Distributed Cloud Support Engineer I

Everything we do centers around people.That means we obsess over how to make the lives of our customers, and their customers, better.And it means we prioritize a diverse F5 community where each individual can thrive.What will you do?
- Fix reported issues and advocate for the customer.
- Issue reproduction and concise documentation of solutions provided through technical notes, case studies and knowledge base articles.
- Critical issue management and customer assurance when handling reported issues.
- Coordinate fixes by engineering or Site Reliability Engineers (SREs) when required and relay appropriate information to our partners and customers.
- Provide recommendations on how to improve supportability, reliability, availability, and serviceability based on lessons learned through issue resolution.
- Training and enabling our service partners to ensure that they can sufficiently support customer issues.How do you qualify?
- 2 or more years of experience...