Dts services consultant (intermediate)

The Services Consultant role aims to provide holistic customer champion services to clients, focusing on day-to-day support queries, strategic workflow advisory, system champion tasks such as staging of development and implementation work as well as facilitating reporting and BI requirements of the client.

Responsibilities Provide technical guidance to clients on system/workflow best practices. Assist staff with troubleshooting client-specific logs. Handle and escalate customer requests, complaints and feedback and provide appropriate solutions. Follow up with clients to ensure the resolution of issues in a timely manner. Keep accurate records of customer interactions. Follow communication procedures, guidelines and policies outlined by Atom DTS. Accurately translate client requirements into usable specifications for the development team, by mapping out applicable business processes to be absorbed into the systems. Ensure that support logs are accurate and thoroughly documente...