Dutch-Speaking Customer Support Specialist (Madrid-Based)

Job Overview

We are looking for a motivated and customer-focused Dutch-speaking Customer Support Specialist to join our growing team in Madrid. In this role, you will be the first point of contact for Dutch-speaking customers, ensuring a high-quality support experience and maintaining customer satisfaction.

Key Responsibilities

• Provide excellent customer support via phone, email, and chat in Dutch and English

• Handle customer inquiries, complaints, and requests in a professional and timely manner

• Troubleshoot issues and provide appropriate solutions or escalate when necessary

• Maintain accurate records of customer interactions in the system

• Ensure customer satisfaction by delivering a high standard of service

• Work closely with internal teams to resolve complex cases

• Meet perfor...