Dynamics Crm Functional Associate (Mb210/220/230/240)+Pl400 (Santiago)

Role Overview

D365 CE Techno-Functional Consultant will play a key role in delivering end-to-end Microsoft Dynamics 365 Customer Engagement solutions, combining functional consulting expertise with hands-on technical capability. The role requires working closely with clients, stakeholders, and delivery teams to design, configure, develop, and implement scalable CRM solutions aligned with business processes.

Core Responsibilities

1. Consulting & Requirements Gathering
   • Engage with business stakeholders to gather, analyze, and document requirements
   • Lead workshops, discovery sessions, and solution discussions
   • Translate business needs into functional specifications and technical designs
2. Solution Design & Architecture
   • Design end-to-end D365 CE solutions across Sales, Customer Service, Field Service
   • Align solutions with industry best practices and ITC delivery frameworks
   • Def...